Legal

Refund and Returns Policy

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Last updated: November 3, 2026

Thank you for your purchase. If you are not completely satisfied with a product we sold you (for example, a key, a remote, or a lock), you may return it for a refund, store credit, or an exchange. Here is how.

Returns

All returns must be made within thirty (30) days of the purchase date. You must have a receipt or proof of purchase. Returned items must be new and unused, with all original tags and packaging. Opened, used, or damaged items—for example, a key already cut or programmed for your vehicle, or a lock already installed—may be ineligible for refunds or exchanges; these are handled on a case-by-case basis.

Return process

Email service@vasquezlocksmith.com or call (940) 399-2703 to get a return authorization number. With that number, we will tell you how to get the item to us. If you mail it, you are responsible for the return shipping charges; we strongly recommend a trackable, insured method, as we cannot be held responsible for packages damaged or lost in transit.

Refunds

After receiving your item and inspecting its condition, we will process your return or exchange. Please allow at least seven (7) days from receipt. If you paid by card, refunds may take 1–2 billing cycles to appear on your statement, depending on your card issuer. We will notify you by email or text when your return has been processed.

Defective or damaged products

For defective or damaged products, call us at (940) 399-2703 to arrange a refund or exchange.